General Terms & Conditions

GTC

Miele Ireland Limited - General Conditions of Sale

MIELE IRELAND LIMITED – Standard Conditions of Sale

1. General

(a) These Conditions of Sale shall apply to all contracts for sales by Miele Ireland Limited (“the Company”) of articles manufactured by the Company and all accessories thereto (hereinafter collectively referred to as “the Products”).

(b) No addition to or any variation or waiver of these conditions or any terms or conditions proferred by the Buyer or printed on the Buyer’s purchase order or in any correspondence between the Buyer and the Company shall have any effect unless expressly agreed in writing on behalf of the Company by a duly authorised employee of the Company.

(c) No servant or agent of the Company has any authority to give any warranty or to make any representation concerning the Products of the Company.

(d) Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or other information issued by the Company shall be subject to correction without any liability on the part of the Company.

(e) The Buyer shall be responsible to the Company for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer, and for giving the Company any necessary information relating to the products within a sufficient time to enable the Company to perform the Contract in accordance with its terms.

(f) Any waiver of any part of these conditions, if agreed, shall not act as a waiver of the whole or any part of these conditions.

 

2. Basis of Sale

Products are not to be resold except to a member of the general public. Any breach of this warranty by the Buyer shall entitle the Company to rescind the order and sue the Buyer in damages for fraudulent misrepresentation.

 

3. Carriage

(a) The Products shall be consigned at the most economical rate at the option of the Company by parcel post, road or rail carriage paid to the Buyer provided that cost incurred at the Buyer’s request (e.g. carriage by passenger train or other transport) shall be charged to the Buyer.

(b) The Company shall not be responsible for damage to any of the Products or loss of the Products or part thereof in transit unless the Buyer gives notice of a claim both to the Company and to the carrier:

(i) In the case of damage within three days after having received the Products before they are used: and

(ii) In the case of loss within ten days after having received the dispatch note and in the case of a claim made under paragraph (i) returns the Products to the Company in their original packaging.

 

4. Delivery

(a) Unless otherwise expressly agreed in writing by the Company time shall not be of the essence in the performance of any order.

 

(b) Should delivery to the Buyer be prevented or delayed by act of God, war, civil commotion, government order, strikes, lock outs, fires, accident, shortage of labour, materials, fuel, power or transport or any other force majeure or other cause whatsoever beyond the Company’s control, the Company shall be entitled to an extension of time for delivery until the operation of the cause preventing or delaying the same has ceased, provided that if the Company cannot as a result of the above mentioned causes reasonably be expected to perform or to continue to perform the Contract the Company may by notice in writing cancel the order or so much thereof as shall remain unperformed. In such event the Buyer will not be entitled to any damages or compensation.

 

(c) Any date quoted for delivery of the goods is proximate only and the Company shall not be liable for any delay in delivery of the Products howsoever caused. The Products may be delivered by the Company in advance of the quoted delivery date upon giving reasonable notice to the Buyer.

 

(d) If the Company fails to deliver the goods for any reason other than any cause beyond the Company\s reasonable control or the Buyer’s fault, and the Company is accordingly liable to the Buyer, the Company’s liability shall be limited to the excess if any of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Products.

 

(e) If the Buyer fails to take delivery of the goods or fails to give the Company adequate delivery instructions at the time stated for delivery (otherwise then by reason of any cause beyond the Buyer’s reasonable control or by reason of the Company fault) then, without prejudice to any other right or remedy available to the Company, the Company may:

 

(i) Store the Products until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or

(ii) Sell the Products at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.

 

5. Alteration of Designs and Specifications

The Company reserves the right at any time to vary or alter any of the designs and specifications of the Products without notice.

 

6. Prices

(a) The prices of the Products shall be those on the Company’s price list in force at the date of delivery.

(b) Payment for the Products shall be strictly in accordance with the terms stated at the time of tender or if no tender has been made, the terms quoted on the invoice.

(c) The Company reserves the right to appropriate any payment or part payment of an invoice in settlement of the balance then outstanding under any former invoice rendered to the same Buyer and cash discounts shall only be allowed to the Buyer if all prior claims arising out of any earlier invoice shall have been fully satisfied.

(d) If the Buyer requests and the Company agrees to install the Products or any part of parts thereof the Company shall be entitled to charge separately for the installation time, including travelling time and fares.

(e) Unless specifically quoted as a fixed price for a specific period or agreed otherwise in writing all prices are subject to variation from time to time by the Company. VAT (or any other tax then applicable) will be charged at the rate ruling at the date of the invoice.

 

7. Title

(a) The legal and equitable property in and title to the Products the subject of an order shall notwithstanding delivery to the Buyer not pass through the Buyer until such time as all sums due by the Buyer to the Company on that or any other account shall have been paid in full and payment received by the Company. In the event of the Products being inter-mixed with other Products not the Property of the Company the Buyer shall hold the Products of such inter-mixing upon trust for the Company until all such sums aforesaid have been paid and shall deliver same to the Company upon demand. Without prejudice to the foregoing the risk of any loss or damage or deterioration of the goods from any cause whatsoever shall be borne by the Buyer from the time of delivery. If the Buyer wrongfully fails to take delivery of the goods, at the time when the Company has tendered delivery of the Products the risk in the Products and all liability to third parties in respect thereof shall pass to the Buyer on delivery.

(b) Notwithstanding the provisions of paragraph (a) above the Buyer shall have the right to dispose of the Products in his ordinary course of business. The proceeds of such disposal shall be held on behalf of the Company.

(c) Once the Products have been disposed of by the Buyer pursuant to paragraph (b) above and until the Company has received full payment for the Products the Company shall have the right to take such action against the Buyer as it shall deem fit (including but not limited to the right to call upon the Buyer to assign to the Company any debt owed to the Buyer by his customer or customers in respect of such disposal.

(d) The insurable risk in the Products shall pass to the Buyer as soon as the Products are delivered to him or to his order and pending disposal the Buyer shall keep the Product insured in the amount of the price at which the Products are sold to the Buyer against all insurable risks.

(e) If the Buyer requests and the Company agrees to install the Products or any part or parts thereof title in the material supplied but not used in any such installation shall at all times as between the Buyer and the Company remain the property of the Company.

 

(f) If the payment for the Products is overdue or in the event that a receiver is appointed over the business of the Buyer or that a resolution is passed or petition presented for the liquidation of the Buyer or if the Buyer commits an act of bankruptcy then any representative of the Company shall have the right (without prejudice to any of its other rights) to enter the Buyer’s premises without notice in order to recover the Products (and this condition will constitute the authority of the Buyer to the Company to enter upon any other premises of the Buyer wheresoever the Products may be).

 

8. Guarantees, Warranties and Limitation of Liability

(a) Subject to the payment by the Buyer of all sums due to the Company and to compliance with these Conditions of Sale the Company will repay or (at the discretion of the Company) will replace free of charge any of the Products supplied by the Company or any part of parts thereof which are shown to the satisfaction of the Company to be defective due to faulty materials or workmanship within 12 months of the date of purchase or 6 months where the Products sold by the Company for domestic use have in the opinion of the Company been used for commercial purposes. Any replacement parts supplied under this condition will themselves be guaranteed for a period of 6 months from the date when they were supplied. Any part(s) removed will become the Property of the Company. In the case of defects becoming apparent in Products outside the Republic of Ireland the liability of the Company hereunder shall be restricted to the supply of spare parts free of charge.

 

(b) The Company shall not be liable for any claim other than under paragraph (a) hereof unless written notice of claim is communicated to the Company not later than 14 days after delivery of the Products the subject of the claim to the Buyer. Latent or inherent defects which could not be discovered on reasonable inspection of the Products must be notified to the Company within 14 days of their discovery.

(c) The Company shall not be liable for any indirect or consequential damage whatsoever to the Buyer or to others or to any property caused by or arising out of or in connection with the supply of Products in pursuance (of any order) or by any defect inherent, latent or otherwise which may be or which may subsequently develop in any of the Products supplied by the Company. In the case of damage arising directly from any breach of contract between the Company and the Buyer the Company’s liability whether in contract or in tort shall not in any event exceed the value of the Products the subject of such contract.

(d) The Buyer shall not in selling any of the Products supplied by the Company make any representation or give any warranty other than those contained in the current Conditions of Sale of the Company.

(e) The Company shall not be under any liability under paragraph (a) hereof for any of the Products in respect of which complaint has been made by the Buyer which have been altered or tampered with or have been installed or serviced otherwise than by the Company’s authorised agent.

(f) The Company shall be under no liability whatsoever to the Buyer if repairs of any kind are carried out by the Buyer or third parties without the express approval of the Company (which approval shall be deemed to have been given in the case of Products installed in ships where defects in such products become apparent whilst outside a Republic of Ireland port).

(g) Any repair work outside the scope or period of the guarantee shall be charged cash on delivery on the return Products.

(h) The obligations of the Company under sub-paragraph (a) hereof are in substitution for and exclude any warranty or condition whether given by statute or otherwise and whether express or implied insofar as any such warranty or condition may be validly excluded.

(i) The Company gives no guarantees as defined in Section 15 of the 1980 Sale of Goods Act in relation to the Products. In the event of the Products being sold with a guarantee from the original manufacturer thereof the Company.

(j) Subject to any other limitation or exclusion of liability expressed elsewhere in these Conditions, the Company’s liability for any claim whether in contract, tort (including negligence or breach of statutory

duty) or otherwise shall in no case succeed the price paid by the Buyer to the Company for the Products which gave rise to the claim.

(ii) Nothing in this section shall be taken as in any way limiting or excluding any liability which the Company may have to the Buyer under Section 2 of the Liability for Defective Products Act, 1991.

9. Export

The Buyer shall not without the written consent of the Company export from the Republic of Ireland to a country which is not a member of the European Economic Community Products supplied to him by the

Company and shall take all practicable steps to secure that the Products so supplied are not exported from the Republic of Ireland to any such country to any other person, firm or company.

10. Markings

The Buyer shall not in any way alter, deface or remove any letters, numbers or other marks or markings which appear on or are attached to the Products supplied to him by the Company and shall use his best

endeavours to ensure that the same are not altered, defaced or removed to any other person, firm or company. Failure to comply with this condition relieves the Company from all liability under Condition 8 hereof.

11. Packing

(a) The Company shall be entitled to charge the Buyer for packing and shall not be obliged to accept any packing returned.

(b) The Company shall be entitled to charge the Buyer for the cost of crates delivered but shall on the return of such crates undamaged to the Company before due payment date refund the cost to the Buyer.

12. Delivery and Installation

Delivery if undertaken by the Company is so undertaken on the conditions that adequate labour and facilities will be made available by the Buyer at the Buyer’s expense to carry our prompt and safe unloading at the place at which delivery is requested by the Buyer and that it will not be necessary to dismantle the Products or any part or parts thereof in order to install them in the place requested by the Buyer. Anynecessary installation of, or alteration to any installation of gas, water, electricity, drainage pipes or connections are not part of the Company’s service and shall be the sole responsibility of the Buyer and the Buyer shall ensure that all regulations of the local electricity, gas, water boards and of any other relevant authority are fully complied with.

13. Jurisdiction

All orders accepted by the Company and any dispute or litigation arising therefrom shall be governed by the laws of the Republic of Ireland.

14. General

If any condition or any part of any condition is held by any Court or other competent authority to be void or unenforcable in whole or in part these conditions will continue to be valid as to all other provisions and the remainder of the affected provision.

15. Returns

Products correctly supplied to orders are non-returnable, except by previous agreement and these must be consigned carriage paid to the Company’s warehouse. Handling charge of 10% will be applicable.

Credit notes for returned Products cannot be issued unless the Company’s invoice number is quoted on all correspondence relating to the returns.

16. Payment Terms

As per Terms of Payment advised by Miele Ireland Limited on order.

17. Bankruptcy or Liquidation

In the event that the Buyer shall at any time become bankrupt or shall make any composition or arrangement with or for the benefit of his creditors or (being a limited company) any resolution or petition to wind up such company (other than for the purpose of amalgamation or reconstruction) shall be passed or presented or if a receiver of such company’s undertaking, property or assets or any part thereof shall be appointed, the Company shall have the right forthwith to determine any contract then subsisting and upon written notice of such determination being posted to the Buyer’s last known address any subsisting contracts shall be deemed to have been determined without prejudice to any claim or right the Company may otherwise make or exercise).

 

Warranty

Activate your free 2 year warranty

Warranty T&C

Terms & Conditions

Duration and start of the warranty

The warranty is granted for the following period:

  • 24 month on domestic appliances, presuming proper use
  • The warranty period commences with the date of purchase
  • Work under warranty and spares replaced under warranty do not prolong the warranty period.

 

Warranty conditions

This warranty will only apply where:

  • Machine is purchased from an authorised specialist retailer or directly from Miele in an EU member state, in Switzerland or Norway where it was also installed.
  • Proof of warranty is produced at the request of the service technician.

 

Warranty cover

  • Machine defects are remedied free of charge within a reasonable period after notification by the consumer either through repair or the replacement of the affected components.
  • This warranty contains our promise to repair or replace your product, subject to these conditions, and does not apply to any other claims relating to the product or our service.
  • The provision of consumables and accessories is not covered by this agreement.

 

Invalidation of warranty​

Faults and problems originating from the following are not covered by this warranty:

  • Improper installation, e.g. non-compliance with relevant safety standards and written operating and installation instructions.
  • Improper use and operational demands, such as the use of unsuitable detergents or chemicals.
  • A machine purchased in another EU member state, in Switzerland or Norway may not be suitable for use or may not be subject to restrictions on use on account of variant technical specifications.
  • External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena.
  • Repairs and modifications performed by service agents not trained or authorised by Miele Ireland.
  • The use of non-genuine Miele spare parts or accessories which have not been authorised by Miele.
  • Parts subject to wear and tear, such as light bulbs, etc.
  • Defects resulting from fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.
  • Failure to perform cleaning and care work in compliance with the operating instructions.

 

Data Protection

​Personal data will only be used to fulfill commitments pursuant to processing warranty claims in full compliance with data protection legislation.

Miele Ireland
2024 Bianconi Avenue,
Citywest Business Campus,
Dublin 24.

Extended Warranty

 Duration and start of cover by the Extended Warranty

  • Miele Ireland grants a 2 year guarantee from the date of purchase of the unit. With the Extended Warranty, Miele Ireland covers the cost of repairs for a further 8 years immediately after the guarantee period. The validity period is shown on the front of the certificate. (Repair of the machine or the provision of spare parts does not extend the period of the contract).
  • Depending on the order placement the certificate will either be provided by the technician on site, email or mail.

 

Conditions

  • The machine has been purchased from an authorised specialist retailer or directly from Miele in an EU country, Switzerland or Norway.
  • At time of purchase of the Extended Warranty residence and location of the unit are within Ireland. •The certificate is only valid for one specific Miele machine in each case and is non-transferable.
  • If the ownership of the machine changes or if the owner moves to a different address, Miele must be informed so that the certificate remains valid.
  • The certificate must be registered and taken out within a 28 day period after purchase.
  • The services within the framework of the certificate will only be provided within the EU, Switzerland and Norway.
  • If requested, the purchase receipt and the certificate, which must show the name and address of the customer, are to be shown to the service technician.
  • A unit with certificate is for non-commercial use only.

 

Cover and range of the Extended Warranty

  • Machine defects will be remedied free of charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call out charges, labour and spare parts will be assumed by Miele Ireland. Exchange parts or appliances become the property of Miele Ireland.
  • Services within the framework of the certificate may only be service agents authorised by Miele Ireland.
  • If the machine is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new machine. Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the certificate becomes invalid. If the machine is replaced, the remaining period of cover provided by the certificate is transferred to the new unit.
  • The Extended Warranty does not cover any further claims for damage against Miele Ireland, except in cases resulting from gross or wilful negligence on the part of the technical service agent commissioned by Miele Ireland.
  • The provision of consumables and accessories is not covered by this agreement.

 

Limitations of the Extended Warranty

The Extended Warranty will not cover costs for repairs where a fault is due to the following:

  • Improper installation, e.g non -compliance with relevant safety regulations and written operating and installation instructions.
  • Improper use and operation, such as the use of unsuitable detergents or chemicals.
  • A machine purchased in another EU member state, Switzerland or Norway may not be suitable for use or may be subject to restrictions on use on account of different technical specifications.
  • External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena.
  • Repairs or modifications not performed by service agents trained and authorised by Miele.
  • Failure to use genuine Miele spare parts or accessories authorised by Miele.
  • Glass breakage and defective bulbs.
  • Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.
  • Failure to perform cleaning and care work in compliance with the operating instructions.

 

Data protection

Personal data will only be used for the purpose of fulfilling commitments regarding the contract and in full compliance with data protection legislation.

 

Right of withdrawal

This contract can be revoked in writing (e.g letter, fax. Email) within 2 weeks, without stating reasons. The period commences with receipt of this notification at the earliest. The submission date is sufficient to comply with the deadline. The notice of cancellation must be addressed to:

Miele Ireland
Customer Care Dept.
2024 Bianconi Avenue
Citywest Business Campus
Dublin 24

Maintenance Service

Maintenance Service

 

The following terms of contract apply

 

1. Services

1.1   The Maintenance Service is a one-time in-home service and maintenance offer conducted by qualified Miele technicians. It entitles the purchaser to one professional diagnostic maintenance and performance assessment of the Miele appliance(s) specified in the Maintenance Service order.

1.2   The maintenance visit includes thorough cleaning, care and maintenance of the appliance as well as a performance check with diagnostic tools. Program and software updates (if applicable) and care products required for cleaning the appliance(s) during the maintenance visit will be provided.

1.3   Miele Ireland will schedule the home visit at an agreeable time and date.

1.4   If, outside the manufacturer’s guarantee or liability for faults period, any malfunctions or signs of wear and tear are identified during the visit, repairs can be carried out if so desired by the consumer. The costs of spare parts and work required will then be invoiced separately in accordance with applicable tariffs.

 

2. Conditions

2.1  The Maintenance Service solely applies to Miele’s premium range of domestic appliances operating in a domestic environment irrespective of the date of purchase.

2.2  Availability of the Maintenance Service is dependent on the correct installation and operation of the appliance(s) in accordance with the installation and operating instructions that accompany each product.

2.3   The Maintenance Service is only rendered in Republic of Ireland and Northern Ireland.

 

3. Payment

3.1   Maintenance Service prices as specified in the price list at order placement apply.

3.2   Full payment of the price is due and payable at the date of service completion.

3.3  In the event that the consumer is not present or available on the agreed time and date of the maintenance visit, Miele Ireland reserves the right to invoice full charges.

 

4. Limitations

4.1   The Maintenance Service does not cover the following:

a)  Repair of Miele appliance(s) where a defect is evident at the time of execution of the maintenance visit,

b)  Additional services such as repairs (to be invoiced separately in accordance with applicable tariffs),

c)  Washing machine and dishwasher cleaner as well as Miele care products in addition to 1.2 for future use by the consumer,

d)  Coverage for damage through misuse (including failure to maintain, service or use with proper care), neglect, accident or ordinary wear and tear,

e)  Cleaning and care where the appliance(s) have been neglected and not cared for as specified in the operating instructions (including the cleaning of the interior of built-in combi steam ovens and built-in compact wall ovens with microwave),

f)  The range of Miele Professional appliances or Miele domestic appliances operated in a commercial environment.

 

5. Liability

The Maintenance Service does not cover any further claims for damage against Miele Ireland, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele (sales subsidiary country) or liability resulting from fatal injury, physical injury or damage to health.

 

6. Data protection

Miele collects and processes personal data only in compliance with applicable laws. For more information about the processing of your personal data, please see our privacy notice at https://www.miele.ie/domestic/data-protection-46.htm#p2714


7.         Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Miele Ireland, Unit 2024 Bianconi Avenue, Citywest, Dublin 24, D24 W7KF, Ireland. Lo Call: 1890 252609 /  Lo Call NI: 0800 904 7927. Email: info@miele.ie) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

 

Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

— To (Miele Ireland, Unit 2024 Bianconi Avenue, Citywest, Dublin 24, D24 W7KF, Ireland. Lo Call: 1890 252609 /  Lo Call NI: 0800 904 7927. Email: info@miele.ie):

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

— Ordered on (*)/received on (*),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

(*) Delete as appropriate.

 

End of revocation information.

 

Repair Service

Repair Service

Price and Payment Options

Miele Services – Price and Payment Options

Term and Conditions

Price and Payment Options

When it comes to servicing your appliance, there are two options available to you: you can pay our standard service charge; or pay in advance for a fixed price repair. Each of these options are explained in this section.

Please note that the fixed price repair is only available if paid in full either at the time of booking or at the latest 24 hours prior to the Technicians visit.   

1) Standard Service Charge

Our service visit charges are set out on our website in Euro and includes VAT at the applicable rate. The price for your service visit (and the basis of any charges we cannot calculate in advance) will be indicated on the order pages when you place your order or will be confirmed during your phone booking:

  1. call‐out charges include the first hour of labour; additional time after that first hour is based on an hourly rate
  2. replacement spare parts are charged as extra – your technician will advise you of the cost of spares;
  3. where our technician advises (at its sole discretion) that your appliance is beyond repair, the payment for the standard service fee will be transferred across to the cost of a new machine and we shall be under no obligation to repair your appliance. 
  4. Should the appliance require lifting assistance due to installation restrictions, an additional charge of €30 will be applied.

We take all reasonable care to ensure that the prices advised to you are correct. If, in the course of a service visit, it becomes apparent that further work is needed on your appliance beyond that covered in your order, the technician will agree the costs of that additional work with you.

In some cases, and where stated during the order process, we require advance payment before we start the services. Where you have made advance payment (unless you have pre‐paid in full) we will invoice you for the balance of the price of the services when we have completed them. In all other cases, you will need to make payment on completion of the services.

Unless services have been fully pre‐paid, you must pay each invoice within 30 calendar days after the date of the invoice. We accept payment by all major credit and debit cards, but we are unable to accept cash payment.

Nothing in this paragraph affects your legal rights to cancel the contract during the 14 day cancellation period, for further details please see Section O (Cancellation Rights).

  2) Fixed Price Repair

When an appliance has a malfunction it can be a stressful time and bring uncertainty of the cost to repair the failure.  The fixed price repair brings peace of mind, with a one off payment, covering the total cost to get your machine back up and running.

Price options:

€279 for all Laundry, Dishwashers and Refrigeration (excluding Mastercool Range)

€309 for all cooking and coffee appliances (excluding Miele Range Cookers and Dialog Ovens)

The option of fixed price repair requires paying in full at time of booking or at the latest 24 hours prior to the Technician's visit.  Payments are via our Advisors in the Customer Contact Centre and all credit cards are accepted.

If not purchased at the latest, 24 hours before the visit, you will be charged the current standard callout charge plus parts and additional labour. Once the Technician is in the home, the Fixed Price Repair will not be available as an option.

If you have multiple appliances that require a repair you can opt for each machine to be at the fixed price repair value or you can mix one of them to be the standard repair cost, which becomes a multiple repair at €65 plus the labour and parts. This is a good option if one of your appliances has a minor fault.

Should this appliance require lifting assistance due to installation restrictions, an additional charge of €30 will be applied.

Fixed price repair covers the following:

(a)    The call out charge.

(b)    All labour and parts to fix the appliance, including subsequent visits should we need to order spare parts       that are not available on the Technicians van.

(c)     Only failures reported at the time of booking will be covered in the fixed price repair.

(d)     The fixed price repair has a parts and labour guarantee for 12 months, starting from the repair date. If the exact same fault occurs within this period, we will fix it free of charge as long as the machine has been correctly maintained and has not been misused.

(e)     If our Technician finds no fault with your appliance, they will take the time to carry out a detailed maintenance check to ensure that the machine continues in good working order for the future.  This will include any cleaning products required from the Miele Care Collection range to complete the maintenance checks. They may advise you on how to get the best from your appliance with maintenance and usage tips.

(f)     If the appliance has further faults, and you believe it is the same or linked to the first repair and is part of our 12-month guarantee, a Technician will need to visit to diagnose the fault. If the diagnosis is the fault is not related to the original repair, you will be asked to pay the Technician to complete any work required. The Technician will offer you the choice of either:

(i)                   paying another fixed price repair; or

(ii)                  paying the standard call out, plus parts and any additional labour,

whichever is the cheapest option to repair the machine as advised by our Technician.  Should you choose not to proceed you will be required to pay the standard call out charge for the Technicians visit.

(g)     If, in our opinion, the appliance is beyond repair, due to its age, type of fault or spare parts are no longer available, we will offer you a replacement appliance through the Miele Retail Team and contribute the cost of the fixed price repair to the new purchase.  This means the service visit will become free of charge. This offer will remain available up to 90 days after the Technician's visit.

(h)     The value of the fix price repair only contributes to the replacement appliance, if purchased through Miele directly, at the recommended retail price. At Miele’s discretion, we may exclude specific models or promotions from the fixed price repair service. Our Advisors will guide you through the models that are available to you.

(i)       If the appliance is beyond repair (on the first visit only) and you choose not to replace your appliance directly with Miele, or decide to purchase elsewhere, we will refund an amount equal to the difference between the fixed price repair charge and the standard call out charge. If this is required, you will need to email info@miele.ie with your service order number and a brief description requesting for a refund.

 

Fixed price repair does not cover the following:

(j)                   Faults and appliances not included in the fixed price repair:

(i)                   Laundry products – drums and bearings. The machine will be beyond repair.

(ii)                  Refrigeration – replacement of any refrigerant gases. This will be beyond repair.

(iii)                 Ceramic Glass on all hob types

(iv)                Any Mastercool appliances.

(v)                 Miele Range Cookers.

(vi)                Miele Dialog Oven.

(vii)               Parts non related to the initial reported fault.

(viii)              Any accessories such as glass shelves or oven trays.

(ix)                Domestic Appliance used for a commercial purpose or within a commercial property.

(x)                 Miele professional appliances

 

Fixed price repair cancellations. In additional to your cancellation rights as set out in Section O

(a)        You have the right to cancel with full refund up to the day before the scheduled date of our Technician. If you cancel on your scheduled day, Miele has the right to charge you the current standard call out fee and this will be deducted from the fixed price repair.

(b)          You can cancel the fixed price repair if we have told you about a change to the services, an error in the price or description of the services, or a change to terms to which you do not agree, or because there is a risk that the services will be significantly delayed because of events outside of Miele’s control.

(c)           If we have started the repair, Miele will deduct any cost incurred to the point of the cancellation and refund you the difference.  Cost of the repair will revert to the standard service offering of call out plus parts and any additional labour.

All refunds are processed within 14 days from you notifying us you wish to cancel the fixed price repair.

Cancelling a service order (standard service or fixed price repair)

You may cancel a service order within 30 days of placing your order with us. Where you have requested us to supply services before the end of this cancellation period:

(o)     If you cancel during the cancellation period but after we have started the services (but before they are                   completed), we will charge you (or, where you have made advance payment, deduct from any refund) an               amount for the supply of services in proportion to the services provided before you communicated your                   cancellation of the contract. Paragraph 0 shall also apply in respect of any fixed price repair cancellation.

(p)     You do not have the right to cancel in respect of services that have been completed, even if the                              cancellation period is still running.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

GTC for Professional Repairer

Miele General Terms and Conditions for Professional Repairer

1. Scope of Application, Contract Language, Saving of the Contract Text

1.1 These Miele General Terms and Conditions for Professional Repairer (Terms) shall apply to:

  1. the use of the Miele Professional Repairer Store (the Store);
  2. the purchase and/or ordering of (1) Miele spare parts for Professional Repairer (Parts), (2) Miele software and other digital products for Professional Repairer (Digital Products) and (3) free-of-charge and chargeable access to repair and maintenance information for Professional Repairer (Services) via the Store.

1.2 The Contract Language is English.

1.3 Please read these Terms carefully before You submit Your order to us. These Terms tell You who we are, how we will provide Parts, Digital Products and Services to You, how You and we may change or end the contract, what to do if there is a problem and other important information. If You think that there is a mistake in these Terms, please contact us to discuss. These terms are available in the Store. You may review these Terms and your previous orders in your customer account in the Store. You may also review, download, save and print the Terms on this same page.
 

2. Prerequisites for the use of the Store

Customer Account

2.1 You need a registration and an account for the Store in order to use the Store.  After entering your data, You can end the registration process by clicking the “Register” button and a registration application will be automatically sent to Miele. Miele decides on the acceptance of the registration application at its own discretion. Miele is entitled to require the Professional Repairer to demonstrate that (i) the Professional Repairer has the technical competence to repair domestic appliances and complies with the applicable regulations for repairers of electrical equipment in the Member States where it operates and (ii) the Professional Repairer is covered by insurance covering liabilities resulting from its activity regardless of whether this is required by the Member State. Miele shall accept or refuse the registration within five (5) working days from the date of the request. If Miele accepts the registration application, Miele will confirm Your successful registration on the Store or by e-mail. Upon successful registration, an account is created for you and you can login by using your access data (e-mail address and password).
 

Further Prerequisites

2.2 In order to use our Digital Products and/or Services, You have to ensure that You fulfil all prerequisites stipulated for the respective Digital Product or Service. You will find all specific prerequisites for Digital Products and/or Services in the respective description for the Digital Product or Service.  
 

3. Conclusion of Contract and Correction of Input Errors

The availability of our Parts, Digital Products and Services in the Store do not constitute a legally binding offer, but an invitation to place an order. You may put any particular Part, Digital Product and/or Service into the virtual shopping basket by clicking on the button “into the shopping basket”, without making an offer to order. The selected Parts, Digital Products and Services may be checked and changed at any time. Before placing Your order, You may put further Parts, Digital Products and Services into the shopping basket or remove them, by selecting the waste basket symbol and thus deleting them from the shopping basket. Your order for the Parts, Digital Products and Services listed on the order site will be binding once You click on the “Buy now” or “Order now with obligation to pay” Button. Our acceptance of Your order will take place when we email You to accept it or by sending You a separate Order Acknowledgement within five days after Your order at the latest, at which point a contract will come into existence between You and us.
 

4. Parts, Digital Products & Services

General

4.1 You will find details on the respective Parts, Digital Products and Services, including information about the respective license/service terms for Digital Products and Services and specific prerequisites for the respective Digital Product or Service in the Digital Product / Service Description as made available in the Store.

4.2 The images of the Parts, Digital Products and Services on our Store are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Parts, Digital Products and Services. Your Part, Digital Product or Service may vary slightly from those images.
 

Parts

4.3 You are only allowed to purchase Parts and to use and distribute such Parts or make such Parts otherwise available to any third Party in order to render services within the scope of a service contract with your customer. For the avoidance of doubt it shall be clarified that any commercial distribution of Parts and any other commercial exploitation of the Parts beyond the aforementioned scope is expressly prohibited.

4.4 Miele retains title of delivered Parts until receipt of all payments arising out or in connection with the business relationship between You and Miele. If You are in default of payment, Miele shall be entitled to take possession and to utilize delivered Parts upon expiration of an appropriate period determined by Miele. Profit of exploitation will be credited for Your outstanding debts deducting appropriate expenses for exploitation. You may use and sell Parts only in the course of Your regular business and according the provision set forth in Sec. 4.3 above. You shall not be entitled to pledge Parts or use them to secure third party claims. You hereby assign to Miele all claims arising from the sale of Parts to third parties in the amount of the Parts already delivered to You. Miele hereby accepts such assignment. In case the total value of Miele’s security interests exceeds the value of all secured claims by more than twenty (20) % any surplus of such security interests shall be released on Your request. You shall notify Miele immediately in the event Parts are or will be pledged or otherwise claimed by any third party. You shall be liable for all costs and expenses of Miele incurred by aby third party action against execution in pursuance of § 771 of Code of Civil Procedure (§ 771 ZPO).

4.5 Miele warrants that the Parts comply with the specifications expressly stated by Miele at the time when risk of loss or damage of such Parts passes to You. In case of any significant failure of a Part to meet the specification expressly stated by Miele (“Defect”), Miele will - subject to your compliance with the notification obligations set forth below - at its sole reasonable discretion repair the Part that has a Defect or replace the Part by a refurbished Part. If Miele is unable to remedy the Defect within two (2) attempts, You are entitled to terminate the respective order of the defective Part.  You are obligated to inspect delivered Parts immediately upon receipt. You are only entitled to claim for remedies due to the delivery of a defect Part if you notify Miele in writing without delay. Notification of such claims shall be considered without delay when they will be submitted within two (2) weeks after delivery. Hidden defects must be notified in writing without delay upon their discovery, however, in any event, at the latest twelve (12) month after receipt of the delivery of the respective Part. If You fail to provide a proper and timely notification, our liability for the non-reported remedies is excluded. Sec. 10 shall remain unaffected.
 

Use of the Digital Products and End-user License Agreements

4.6 We generally offer our Digital Products on the basis of a fixed license term of one (1) month or twelve (12) months, subject to Your order and proper payment of the license fees charged for the Digital Product and Your strict compliance with this Terms, the End-user License Agreement (EULA) which is made available on the respective Digital Product pages and which must be accepted in order to use the Digital Products and all applicable laws. Your fixed license term for the respective Digital Product will automatically expire at the end of the term. However, You are free to re-order the Digital Product in the Store given that the Digital Product is still available.
 

Use of the Services and service terms

4.7 Unless otherwise stipulated in this Terms or in the respective Service descriptions or expressly agreed upon between You and us, we provide You with the respective Service (= limited, non-exclusive, revocable and non-transferable right to access the Repair and Maintenance Information) for the agreed amount of (1) named user, subject to Your order and proper payment of the fees charged for the Services and Your strict compliance with this Terms and all applicable laws.

4.8 We generally offer our Services on the basis of fixed service term of one (1) month or twelve (12) months. Your fixed service term for the respective Service will automatically expire at the end of the term. However, You are free to re-order the Service in the Store given that the Service is still available.  

4.9 You acknowledge and agree to the following restrictions and warrant that You will not encourage or facilitate any third party to violate these restrictions.

  1. You shall not distribute, sell, rent or otherwise license or sub-license the Services without our prior approval;
  2. You shall not use the Services with more users as You are allowed to;
  3. You shall not use the Services for any illegal purposes or in any way which could violate these Terms or any applicable law;
  4. You shall not transmit any malware, defects or any other items of destructive nature or any other items which could threat the Services or any other products and/or services made available by Miele, to any servers or networks connected with any products and/or services made available by Miele;
  5. You shall not translate, decompile, copy, reverse engineer, create derivative works or otherwise modify the Services unless You are explicitly entitled to do so under applicable mandatory law;
     

5. Activation of Digital Products and Services

After our acceptance of Your order, the Digital Product and/or Service will be activated for Your use. As regards our Digital Products, You will receive a link where You can find and download the installation files for the respective Digital Product.
 

6. Terms, Conditions and Periods of Delivery for Parts

6.1 Delivery is executed by our external delivery partners. Delivery times for individual Parts are on the checkout page.

6.2 We will dispatch the Parts after acceptance of Your order. The delivery period begins from the first working day after acceptance of your order.

6.3 We make deliveries only within the United Kingdom. 

6.4 If we are impeded from executing the order due to strike, lock-out, force majeure, shortfall of workforce without fault, unforeseeable delays by sub-suppliers, interventions by authorities, unpredictable acts by third parties not acting on our behalf, technical conditions beyond our control and any other events that are unforeseeable and beyond our responsibility, the times of delivery shall be deemed as being extended by the time the impediment lasts. We will inform you about the beginning and end of any such impediment without delay. If the impediment delays the delivery by more than one month, you and we shall both be entitled to end the contract with respect to the Parts affected by the default in delivery.

6.5 If, in exceptional cases, an item should not be available from stock, we will inform you immediately and advise you of a scheduled date of delivery or propose that we supply a comparable Part. In the event you should not be agreeable with that date of delivery or should not wish to receive delivery of a comparable Part, the purchase will be cancelled and will refund you any sums already paid.
 

7. Prices and Means and Conditions of Payment

7.1 The registration and use of the Store as well as some specific Services are free of charge. 

7.2 The prices stated for our Parts, Digital Products and chargeable Services on the product and service pages in the Store are net prices, excluding the legal VAT and without any delivery costs. You may see the delivering costs from the check-out page. The delivery costs are stated on the check-out page next to the price quotation.

7.3 The prices stated for our Digital Products and Services are defined as one-time payments.

7.4 You have the choice between the following means of payment: Invoice.

7.5 If You opt for payment by invoice, You will receive an invoice after the conclusion of the respective contract. Invoices are due for payment within fourteen (14) days after receipt of the invoice. 

7.6 You are obligated to ensure the validity of Your selected payment method and to keep Your payment data up-to-date.

7.7 You shall not be entitled to offset any payment against our accounts receivable, unless Your counter-claims have been legally established or are uncontested. You shall also be entitled to offset payments against our accounts receivable if You assert notices of defect or counter-claims from the same purchase contract.
 

8. Data Privacy

8.1 For processing of the order, we collaborate with various companies for instance in charge of payment processing and logistics. At the same time, we make sure that our partners observe the applicable provisions in terms of data privacy as well.

8.2 Depending on the payment mode selected, the payment transaction for purchase orders will be accomplished by the intervention of a competent service provider, if required.

8.3 For more detailed information on data privacy, please refer to our Data Privacy Statement.
 

9. Reservation of changes

We may, at our own discretion, change and/or supplement the scope of our Digital Products and Services at any time with future effect for the purpose of further development of our Digital Products and Services and for security reasons, unless this is unreasonable for You. We shall inform You in due time about any changes of our Digital Products and Services by e-mail or in the Store if and insofar a change has significant impact on the scope of our Digital Product and/or Service. 
 

10. Limitation of Liability

MIELE SHALL BE LIABLE FOR DAMAGES CAUSED BY INTENT, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT AND IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THE GERMAN PRODUCT LIABILITY ACT WITHOUT LIMITATION. IN THE EVENT OF SLIGHT OR MINOR NEGLIGENCE, MIELE SHALL ONLY BE LIABLE WITHOUT LIMITATION FOR DAMAGES TO LIFE, HEALTH OR PERSONAL INJURY. IN ALL OTHER CASES OF SLIGHT OR MINOR NEGLIGENCE, MIELE SHALL BE LIABLE INSOFAR AS MIELE BREACHES OR VIOLATES AN OBLIGATION WHICH IS ESSENTIAL FOR THE PROPER IMPLEMENTATION OF THIS TERMS AND ANY FURHTER AGREEMENT CONCLUDED UNDER THIS TERMS AND OF WHICH YOU RELY ON OR MAY REGULARLY RELY ON – IN SUCH EVENT, MIELE’S LIABILITY TO YOU SHALL BE LIMITED TO THE TYPICAL FORESEEABLE DAMAGE UNDER THIS TERMS. FURTHER CLAIMS FOR DAMAGES CAUSED BY SLIGHT OR MINOR NEGLIGENCE ARE EXCLUDED.
 

11. Severability

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
 

12. Applicable Law

The law [APPLICABLE LAW] under exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply. The exclusive place of jurisdiction for all disputes arising from or in connection with this Terms shall be the courts responsible for Ireland.

EULA for Professional Repairers

20 years

20 YEARS

During the development phase of the product series listed hereafter, Miele has conducted tough durability tests simulating a 20 years average use of an average household. The extent of testing for each tested series is described below. This does not represent any assurance or guarantee of a durability of our marketed product series for 20 years. Notwithstanding testing, during development phase, individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.

WASHING MACHINES

MIELE has tested development models and core components during the development phase of the washing machine series W 1 (front loader models) in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,000 wash cycles with different programs as a basis. This corresponds to 5 wash cycles per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The washing machine series is not released until the test results meet the specified criteria for the reliability of the washing machine series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test washing machines for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise LBF- No. 307049 - ExW).
This does not represent any assurance or guarantee of a durability of our marketed washing machines for 20 years. Notwithstanding testing, during development phase, individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.

TUMBLE DRYERS

MIELE has tested development models and core components during the development phase of the dryer series T1 (heat pump models) in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years. 
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,000 drying cycles with different programs as a basis. This corresponds to 5 drying cycles per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The dryer series is not released until the test results meet the specified criteria for the reliability of the dryer series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test dryers for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise LBF- No. 308005). 
This does not represent any assurance or guarantee of a durability of our marketed dryers for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.

DISHWASHERS

MIELE has tested development models and core components during the development phase of the dish washer series G 7000 in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,600 dishwashing cycles with different programs as a basis. This corresponds to 5.6 dishwashing cycles per week with use in 50 weeks per year (280 cycles) over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The dishwasher series is not released until the test results meet the specified criteria for the reliability of the dishwasher series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test dishwasher for a service life of 20 years based on the average use by an average household (Fraunhofer Institut Expertise LBF-Bericht Nr. 308595 – ExG).
This does not represent any assurance or guarantee of a durability of our marketed dishwashers for 20 years. Notwithstanding testing, during development phase, individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product

HOBS

MIELE has tested core components of cooker hoods in tough endurance tests during the development phase of the series. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the cooker hoods over a period of 20 years. 
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 7,000 hours of use with different speed settings as a basis. This corresponds to 7 hours of use per week in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results. 
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The cooker hood series is not released until the test results meet the specified criteria for the reliability of the cooker hood series.
 The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functionalities of cooker hoods for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise, LBF-Nr. 308005 - ExD).  
This does not represent any assurance or guarantee of a durability of our cooker hoods for 20 years. Notwithstanding testing, during development phase, individual products may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product

OVENS

MIELE has tested core components of H 7000 oven series in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the ovens and ovens with microwave over a period of 20 years. 
 The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 2160 hours of use regarding ovens and a total of 3160 hours of use regarding ovens with microwave function in various operating modes. This corresponds to 108 hours of oven use per year and 158 hours use of the ovens with microwave function per year (108h use of the oven and 50h use of the microwave function). Furthermore, 3 pyrolytic cleaning cycles were considered. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The oven series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product. 
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions  of the product for a service life of 20 years based on the average use by an average household.  (Fraunhofer Institut, Expertise, LBF-Nr. 308005- ExO).
This does not represent any assurance or guarantee of a durability of our ovens and ovens with microwave for 20 years. Notwithstanding testing core components, during development phase, individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product

STEAM OVENS

MIELE has tested core components of DG 7000 steam oven series, including combi products DGC (steam oven with baking function) and DGM (steam oven with microwave) in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the steam ovens over a period of 20 years. 
 The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 2500 hours of use regarding steam ovens (DG), a total of 4700 hours of use regarding steam ovens with baking function (DGC) and a use of  3500 hours regarding steam ovens with microwave function (DGM), each of them tested in various operating modes. This corresponds to 125 hours of steam oven use per year (DG), 235 hours of steam oven or baking use (DGC), and 175 hours use of steam oven or microwave function (DGM) per year. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results. 
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The steam oven series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product. 
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions of the product for a service life of 20 years based on the average use by an average household. (Fraunhofer Institut, Expertise, LBF-Nr. 308234- ExO).
This does not represent any assurance or guarantee of a durability of our steam ovens for 20 years. Notwithstanding testing core components, during development phase, individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product

MICROWAVES

MIELE has tested core components of M 7000 microwave series in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the microwaves over a period of 20 years. 
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 1000 hours of use in various operating modes. This corresponds to 50 hours of microwave use per year. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results. 
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The microwave series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions of the product for a service life of 20 years based on the average use by an average household. (Fraunhofer Institut, Expertise, LBF-Nr. 308005).  
This does not represent any assurance or guarantee of a durability of our microwaves for 20 years. Notwithstanding testing core components during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.

VACUUM SEALING DRAWERS

MIELE has tested core components of EVS 7000 vacuum drawer series in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the vacuum drawers over a period of 20 years. 
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 120 hours of use (representing 7.000 vacuum cycles including welding) regarding vacuum drawers EVS 7000 each of them tested in various operating modes. This corresponds to 350 vacuum drawer uses for one minute per year. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The vacuum drawer series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions of the product for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise, LBF-Nr. 308234).  . 
This does not represent any assurance or guarantee of a durability of our vacuum drawers for 20 years. Notwithstanding testing core components during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product

GOURMET WARMING DRAWERS

MIELE has tested core components of warming drawer series ESW7000 in tough endurance tests during the development phase of the series. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the warming drawers over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 7,500 hours of use with different speed settings as a basis. This corresponds to 450 minutes of use per week in 50 weeks, resulting in 375 h per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The warming drawer series is not released until the test results meet the specified criteria for the reliability of the warming drawer series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functionalities of warming drawers for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise, LBF-Nr. 308234). 
This does not represent any assurance or guarantee of a durability of our warming drawers for 20 years. Notwithstanding testing during development phase individual products may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product

 

VACUUM CLEANERS
Classic C 1, Compact C 1, Compact C 2, Complete C 2, Complete C 3, Blizzard CX 1, Swing H 1, Dynamic U 1

MIELE has tested models and core components in tough endurance tests during the development phase of the residential mains-operated vacuum cleaner series with bag ,lassic C 1, Compact C 1, Compact C 2, Complete C 2, Complete C 3 and Blizzard CX 1). The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 750 h of appliance running as a basis. This corresponds to 45 minutes of use per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The above mentioned vacuum cleaner series is not released until the test results meet the specified criteria for the reliability of the above mentioned vacuum cleaner series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test residential mains-operated vacuum cleaner for a service life of 20 years based on the average use by an average household (Fraunhofer-Institut, LBF-Bericht Nr. 307530 - Expertise Bodenpflege).
This does not represent any assurance or guarantee of a durability of the mentioned vacuum cleaners for 20 years. Notwithstanding testing, during development phase, individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.

10,000 Hour Disclaimer

During development phase of washing machines series W 1 Miele and dryer series T1 has tested models & core components for 10,000 hours; more see miele.com/20years

3,300 Bath Disclaimer

Over the expected lifespan, our machines save 596,484* liters of fresh water, or 3977 bathtubs.  In comparison with hand wash, 5 rinsing cycles per week with 14 standard places setting over 20 years (one bathtub with an average of 150l); more see miele.com/20years
 
3 x Car Engine Disclaimer

During development phase of washing machines series W 1 Miele and dryer series T1 has tested models & core components for 10,000 hours; more see miele.com/20years