Series 120

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120 day money back guarantee

Please fill in the form below.


Model Number*

Serial Number*

Date of Purchase*

Retailer Name*

Your Details


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Please upload the invoice of your appliance (proof of purchase)

max: 3 MB

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Miele Customer Care & After-Sales Service

2024 Bianconi Avenue

Citywest Business Campus

Dublin 24


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*mandatory information


Products 2

Washing Machines Series 120

Tumble Dryers Series 120

Countertop Coffee Machines Series 120

Vacuum Cleaners Series 120

Terms & Conditions

Terms & Conditions

120 Day Money Back Guarantee Promotion on Laundry, Vacuum Cleaners (except Triflex) and freestanding Coffee Machines- From 13.06.2019 - 31.12.2021


This promotion is only available through Miele retailers in Republic of Ireland & Northern Ireland  Purchases made in other retailers – Curry’s, Argos,  in Northern Ireland and the Republic of Ireland are not included in this promotion.

The Promotion

  • The Promotion allows consumers in ROI and NI to use a Miele Freestanding coffee machine/Washing machine/ Tumble Dryer/cylinder vacuum in their own home for 120 days to determine if they would like to keep it.
  • The consumer has the right to return the Miele  product to the Participating Retailer from whom the purchase was made within 120 days of purchase for any reason.
  • Offer not valid in conjunction with any other promotion from the Promoter

Redemption Process

  • To claim under the promotion, Participants must visit and register by uploading their proof of purchase and providing the Promotion Product’s serial number and purchase date within 120 days of purchase.
  • Miele Customer support will issue a unique reference number (“GRN Reference Number”) by email. If an email confirmation has not been received, the consumer can call the customer service team at ROI: 00353 14610710 within seven (7) days of redemption request.
  • To claim under the offer, The consumer must then contact the Retailer from whom the Promotion Product was purchased and provide the GRN Reference Number within 14 days of receiving your reference number
  • The Participating Retailer will arrange collection of the Promotional Product only – the product for return should be disconnected by the consumer and made ready for collection.
  • The Retailer is responsible for all costs associated with the collection of the product.
  • By participating in this Offer, Participants agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Offer. This limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter’s negligence.
  • Maximum one (1) Redemption per Participant and per Promotion Product purchased.
  • Redemptions that are incomplete or damaged will be deemed invalid.
  • The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Redemptions including, without limitation, to require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a Participant.
  • The Promoter reserves the right at its absolute discretion to disqualify Redemptions, which it considers do not comply with these Terms and Conditions.
  • Redeeming the Offer does not affect the standard warranty period or any other statutory rights.
  • The Offer cannot be transferred to another user.


Privacy and Data Protection

  • The Promoter’s use of any personal information submitted by the consumer shall be limited to communications about the Offer and for managing Redemptions. The consumer hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: . The consumer may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.
  • Other than as set out in these Terms and Conditions or for the purposes of operating the Offer, the details and information provided by the Participant when making a Redemption will not be used for any other purpose, nor shall they be passed to any third party.



  •  The Promoter shall not be liable for any interruption to the Offer whether due to force           majeure or other factors beyond the Promoter’s control.
  •  The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation     and codes of practice, to vary the Terms and Conditions of the Offer.
  •  The Promoter will not be responsible or liable for: (a) any failure to receive Redemptions or Claims   due to transmission failures or other conditions beyond its reasonable control; (b) any late, lost,  misrouted, or damaged Redemptions or Claims; (c) any computer or communications related   malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the   control of the Promoter; or (e) any printing or typographical errors in any materials associated with   the Offer.
  • The Promotion is governed by EU law.

Eligible Products:

All Washing Machines 

All Tumble Dryers

All cylinder vacuums

Freestanding coffee machines