Frequently Asked Questions
The extended warranty is an extension of the standard Miele 2 year Manufacturer’s Guarantee. This means it covers any defects in the material or workmanship of the product. Both defective parts and labour are covered.
The key exclusions are: faults caused by the user through operating errors or lack of care and maintenance, including the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner, non-domestic or commercial use, accidental damage, incorrect installation, faulty repairs or repairs carried out by non-authorised parties, replacement parts subject to wear and tear and use of non-approved spare parts and accessories. A full list of exclusions can be found in the T&Cs.
The extended warranty is only available to machines purchased from an authorised retailer or directly from Miele in the Republic of Ireland (retailers in Northern Ireland excluded).
The extended warranty can be activated via the promotional webpage available at www.miele.ie/duoflexwarranty
No. The customer must still activate the warranty even if the appliance is registered. Registering the appliance will only activate the standard 2 year Manufacturer’s Guarantee. If the customer activates the Extended Warranty first, this will auto-register the product.
Warranty activation must be made within 30 days of purchase.
Yes, you must upload proof of purchase.
A customer can book a repair at miele.ie by accessing their account area.
All Duoflex HX1 models are eligible. A full list of model numbers are available in the terms & conditions.
Terms & Conditions
- Full promotional terms and conditions and warranty details visit www.miele.ie/c/gtc-13.htm

