Frequently asked questions

Please ensure that someone is available at the delivery address to receive your order.

If you're expecting a large appliance, please make sure there is clear and suitable access to your property, including doorways, hallways and staircases, so our delivery team can safely bring your appliance inside.

If you've arranged an installation service, please ensure the installation area is clear, safe and ready for the new appliance. Any necessary plumbing, electrical connections or cabinetry adjustments should be completed before delivery, as these may not be included in the installation service.

Please also ensure that the relevant electrical outlets and plumbing connections are easily accessible.

If you've arranged for your old appliance to be removed, please ensure it is disconnected, emptied and ready for collection. Refrigerators and freezers should be fully defrosted before removal.

For further information, please visit our Delivery and Installation page.

We offer delivery to addresses throughout the Republic of Ireland.

Delivery availability and options may vary depending on the product and delivery location. For more information, please visit our Delivery and Installation page.

We offer a range of delivery options depending on the products you order.

For large appliances, you can choose from available delivery and installation services, with options to have your new appliance professionally installed and your old appliance removed.

Smaller items, including accessories and cleaning products, are delivered by parcel service.

For more information about available services and charges, please visit our Delivery and Installation page.

We work with trusted delivery partners to ensure your Miele order arrives safely.

The delivery service used will depend on the type of product you have ordered. Large appliances are delivered by our specialist delivery partners, while smaller items, such as accessories and cleaning products, are delivered by parcel courier.

You will receive delivery information once your order has been processed.

Delivery times may vary depending on your location, the products ordered and the delivery service selected.

Where available, you will receive information about your expected delivery date and time from our delivery partner.

For more information, please visit our Delivery and Installation page.

You may be able to track your delivery using the tracking information provided once your order has been dispatched.

For smaller items, such as accessories and cleaning products, tracking details may be sent by email, depending on the delivery service used.

For large appliances, delivery updates and arrangements may be communicated directly by our delivery partner.

If you need assistance with your order or delivery, please visit our Contact Us page.

Your expected delivery date will depend on the product ordered, its availability and your delivery location.

For large appliances, available delivery dates may be displayed during checkout. If you've arranged an installation service, our delivery or installation partner may contact you to confirm the arrangements.

For smaller items, such as accessories and cleaning products, delivery information may be provided once your order has been dispatched.

If you have any questions about your delivery, please contact us.

If we are unable to deliver your order as planned, we or our delivery partner will contact you to provide an update and discuss alternative delivery arrangements.

If you have any questions or need assistance with your delivery, please contact us.

If you need to change your delivery date, please contact our Customer Service team or your delivery partner as soon as possible to discuss the available options.

If you've arranged an installation service, please ensure you allow enough time for our team to deliver and install your appliance safely.

For further assistance, please visit our Contact Us page.

Delivery is free on orders over €100 for eligible products. For orders below €100, a delivery charge of €7.49 applies.

Delivery and installation charges for large appliances may vary depending on the product and services selected.

For more information, please visit our Delivery and Installation page. Any applicable delivery charges will be displayed during checkout.

Available delivery dates and options depend on the product ordered and your delivery location.

For large appliances, you may be able to select an available delivery date during checkout. Specific delivery time slots may not be available.

For smaller items, such as accessories and cleaning products, delivery information may be provided once your order has been dispatched.

If you need assistance with your delivery arrangements, please contact our Customer Service team.

If you need to change your delivery date, please contact our Customer Service team as soon as possible.

Our team can advise you on available alternative dates and whether any additional charges may apply.

For assistance, please visit our Contact Us page.

If you order multiple items, they may be delivered separately depending on product availability, item size and the delivery services required.

If you would prefer to receive all your items together, please contact our Customer Service team to discuss whether a combined delivery can be arranged.

For assistance, please call 01 461 0710 or visit our Contact Us page.

If you wish to cancel your order before delivery, please contact our Customer Service team as soon as possible on 01 461 0710.

Our team will advise you on the available options depending on the status of your order.

For further assistance, please visit our Contact Us page.

If you've ordered the wrong product, please contact our Customer Service team as soon as possible on 01 461 0710.

We'll help you review your order and advise whether it can be amended or cancelled before dispatch.

For further assistance, please visit our Contact Us page.

If your order has not arrived on the expected delivery date, please check any tracking information or delivery updates you have received.

If you have missed your scheduled delivery or need assistance locating your order, please contact our Customer Service team on 01 461 0710. Our team can help you check the status of your delivery and advise on the next steps.

For further assistance, please visit our Contact Us page.

Delivery days and times may vary depending on your location, the product ordered and the delivery service selected.

You can check available delivery dates during checkout. For large appliances, delivery arrangements will depend on the services available in your area.

For further information, please visit our Delivery and Installation page

Before ordering your Miele appliance, please check that it will fit the space available in your home.

You can find detailed product dimensions, installation requirements and technical specifications on each product page. For built-in appliances, we recommend reviewing the installation diagrams and ensuring that your kitchen cabinetry and connections meet the necessary requirements.

If you're unsure about measurements or installation requirements, please contact our team for advice before placing your order.

For more information, visit our Delivery and Installation page.

Yes, Miele Ireland offers professional installation services for eligible appliances.

Our experienced installation professionals can help ensure your new Miele appliance is installed safely and correctly, in accordance with the relevant installation requirements.

Installation services and availability may vary depending on the appliance and your location.

For more information, please visit our Delivery and Installation page.

Miele Ireland offers professional installation services for eligible freestanding and built-in appliances.

Depending on the appliance and installation service selected, our installation professionals can connect your new appliance to suitable existing electrical, water and drainage connections.

Before installation, please ensure there is clear access to the appliance location and that all necessary connections are safe, accessible and ready for use.

Any required alterations to plumbing, electrical connections or kitchen cabinetry must be completed before installation, as these are not included in the standard service.

If you have arranged removal of your old appliance, please ensure it is emptied and prepared for collection.

For more information about available services and installation requirements, please visit our Delivery and Installation page.

Installation costs vary depending on the type of appliance and the services required.

Available installation options and their associated charges will be displayed during checkout, where applicable.

For more information about installation services and costs, please visit our Delivery and Installation page.

Disconnection of your existing cooker, oven or hob may be available depending on the appliance and the installation service selected.

For safety reasons, appliances requiring specialist electrical or gas connections must be disconnected by a suitably qualified professional.

Please contact our Customer Service team before placing your order to confirm the available options.

If you've arranged for your old appliance to be collected but don't require installation of a new one, please check whether disconnection is included in your selected service.

Depending on the appliance and collection arrangements, you may need to have your old appliance safely disconnected before collection.

For more information, please visit our Delivery and Installation page.

Before your appliance arrives, please ensure there is clear and suitable access to your property and the area where your appliance will be installed.

If you've arranged an installation service, please make sure the installation area is safe, clear and ready for our team. All necessary electrical, plumbing and drainage connections should be accessible and suitable for your new appliance.

Any required alterations to kitchen cabinetry, plumbing or electrical connections must be completed before installation.

If you've arranged for your old appliance to be collected, please ensure it is emptied and ready for removal. Refrigerators and freezers should be fully defrosted.

For more information, please visit our Delivery and Installation page.

Some Miele gas appliances may be suitable for conversion from natural gas to LPG, depending on the model and its specifications.

If you require an LPG conversion kit, please contact our Customer Service team on 01 461 0710 to check compatibility and availability before arranging installation.

Any gas conversion must be carried out by a suitably qualified Registered Gas Installer (RGI) in accordance with the appliance's installation instructions and applicable safety regulations.

If you've selected an installation service with your appliance purchase, delivery and installation may be arranged for the same visit, depending on the appliance and services available in your area.

Please check your order confirmation for details of your delivery and installation arrangements.

For more information, visit our Delivery and Installation page.

Installation times vary depending on the type of appliance, the installation requirements and the accessibility of the installation area.

Please ensure that the space is ready and all necessary electrical, water or drainage connections are accessible before our installation team arrives. This will help the installation proceed as smoothly as possible.

For more information, visit our Delivery and Installation page.

If your appliance cannot be installed as planned, please contact our Customer Service team on 01 461 0710.

Our team will review the reason why the installation could not be completed and advise you on the available options, including whether a refund of the installation charge is applicable.

For further assistance, please visit our Contact Us page.

If your Miele appliance has already been delivered and you would like to arrange installation, please contact our Customer Service team to check whether a separate installation service is available.

Availability may depend on the appliance, your location and the installation requirements.

For assistance, please call 01 461 0710 or visit our Contact Us page.

Installation availability depends on the appliance, your location and the services available at the time of booking.

If you require installation at short notice, please contact our Customer Service team on 01 461 0710 to discuss the available options.

For more information, please visit our Delivery and Installation page.

Our installation service is designed for hobs being fitted into an existing, correctly sized worktop cut-out.

Please ensure that your worktop has been prepared according to the appliance's installation requirements before your installation appointment. Any necessary cutting or alterations to the worktop should be completed in advance.

You can find the required dimensions and installation instructions on the relevant product page.

Yes, Miele offers professional installation services for eligible built-in and built-under ovens.

Before installation, please ensure that your kitchen unit is suitable for the appliance and meets the required dimensions and ventilation requirements.

The installation area must be accessible, with suitable electrical connections already in place. Any necessary alterations to cabinetry or electrical connections should be completed before installation.

You can find detailed dimensions and installation instructions on the relevant product page.

For more information, please visit our Delivery and Installation page.

If you're replacing a gas cooker with an electric appliance, your existing gas cooker must be safely disconnected by a Registered Gas Installer (RGI).

Please contact our Customer Service team before arranging installation to confirm whether gas disconnection is included in the available services.

Your new electric appliance will also require a suitable electrical connection, which should be checked before installation.

For more information, please visit our Delivery and Installation page.

Our installation professionals will use the standard connection components required for the installation service selected, where these are supplied with the appliance or included in the service.

Some installations may require additional hoses, cables or connection accessories, depending on your existing setup and the appliance's requirements.

If you need longer hoses or specialist connection accessories, please check compatibility and availability before your installation appointment. Additional charges may apply.

For more information, please visit our Delivery and Installation page.

If you've purchased a product directly from Miele Ireland and would like to exchange it, please contact our Customer Service team to discuss the available options.

Depending on the product and the circumstances, you may need to return your original purchase and place a new order.

For assistance, please call 01 461 0710 or visit our Contact Us page.

If you've purchased a product directly from Miele Ireland and would like to return it, please contact our Customer Service team for assistance.

For eligible online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable terms and exceptions.

Our team can advise you on the return process and any collection arrangements that may be required.

For more information, please see our Terms and Conditions or contact us on 01 461 0710.

If you would like to return a product purchased directly from Miele Ireland, please contact our Customer Service team on 01 461 0710 or visit our Contact Us page.

Please have your order number ready and provide details of the product you wish to return. Our team will advise you on the next steps and any collection arrangements required.

For more information, please see our Terms and Conditions.

If you're returning an appliance or have arranged for your old appliance to be collected, please ensure it is properly prepared before collection.

All appliances should be emptied, cleaned and ready for safe removal.

Refrigerators and freezers should be completely emptied and defrosted. Washing machines and dishwashers should be emptied of any remaining water and allowed to dry where possible.

Please ensure there is clear access to the appliance and that it has been safely disconnected, where required.

If you're unsure about any preparation requirements, please contact our Customer Service team before your scheduled collection.

If you're eligible for a refund, we will process it in accordance with the applicable returns and cancellation terms.

For eligible online purchases, refunds are generally issued within 14 days of receiving your cancellation request. We may wait until the returned goods have been received, or you have provided proof of return, before issuing your refund.

For more information, please see our Terms and Conditions.

Your refund will normally be issued to the original payment method used for your purchase, unless otherwise agreed.

Once your refund has been processed, the time it takes to appear in your account may depend on your bank or payment provider.