- Keeping your appliances at their best
Miele Repair Services
At Miele, we understand how important your appliances are to the rhythm of your home. Whether you need help troubleshooting an issue or would like to arrange a repair, choose the option that best suits your needs.
Self-help: Quickly troubleshoot common issues and find guidance for your appliance.
Miele Repair Service: Arrange a repair for your Miele appliance.
Self-help Options
Easily resolve appliance issues on your own with our self-help solutions. From troubleshooting guides and instruction videos to expert assistance, we provide everything you need to keep your Miele appliances running smoothly.
Large Appliance Repair
At Miele, we consider laundry (e.g. washers, dryers etc.) and kitchen appliances (e.g. fridges, freezers, cooking appliances, built-in coffee machines etc.) to be large household appliances. If your appliance falls into either of these two categories, take a look at your repair options below. If not, please take a look at the 'small household appliances' section.
A Miele technician will visit your home to diagnose the reported fault and carry out the repair where possible using original Miele spare parts.
Total peace of mind. Our Fixed Price Repair covers call-out, labour and spare parts for the reported fault for a transparent fixed fee.
*For countertop coffee machines, please refer to the small household appliance section.
Have questions about Fixed Price Repair? View our Fixed Price Repair FAQs
Small Appliance Repair
Small household appliances, such as vacuum cleaners and countertop coffee machines, are part of our specialised repair services. If your appliance belongs to this category, explore the repair options below.
Workshop repairs where Miele collect your small household appliance and take it to our workshop for repair. Pricing includes costs for transportation, labour, and spare parts for small household appliances:
- Vacuum Cleaner repair fee: €/£ 160
- Countertop Coffee Machine repair fee: €/£ 349
Doesn't include accessories.
Our commitment to top-quality repairs
Frequently asked questions
Fixed Price Repair does not cover the following:
Washing machines – suds container (drum, bearings and weights) and cabinet repairs or replacements.
Tumble dryers – drum and base module.
Refrigeration appliances – replacement of refrigerant gases or compressors.
Hobs – glass tops.
Glass breakage, cosmetic damage, wear and tear, interior fittings, cavity repairs or replacements, and accessories.
Appliances previously visited by Miele or a Miele authorised service partner where a diagnosis or repair estimate has already been provided for the reported fault.
Miele Professional appliances or domestic appliances being used in a commercial environment.
Faults caused by external factors, such as damage resulting from environmental conditions or natural phenomena.
Miele appliances are made to last for many years, and we understand how inconvenient it can be when something goes wrong unexpectedly.
Many appliance issues can be resolved through professional diagnosis and repair. Our Miele Service team can help you identify the next steps and arrange a technician visit if required.
If your appliance is deemed beyond economic repair, we will explain the options available to you.
During the Miele warranty period, any defects in your appliance, excluding usage and operating errors, will be resolved at no cost to you. This includes repairs or replacement of affected components or, where necessary, the entire appliance.
Miele will also cover applicable travel costs, call-out charges, labour and spare parts.
For full details, please refer to the Warranty Terms and Conditions.
A Fixed Price Repair is provided at a set price agreed before the service visit. This one-off payment covers the costs required to repair the reported fault, including:
- The call-out charge.
- All labour and spare parts required to repair the reported fault, including subsequent visits if spare parts need to be ordered.
- A 12-month guarantee on parts and labour for the repair, starting from the repair date.
Fixed Price Repair is available for most large household appliances. MasterCool appliances, Dialog Ovens and Range Cookers are excluded.
If your appliance cannot be repaired or is deemed beyond economic repair, we will explain the options available to you.
Miele appliances are designed for longevity, and we offer original Miele spare parts for at least 15 years after production ends.
We continue to service many older Miele appliances, subject to the required spare parts being available.