Data protection

Data protection

1. Use of personally identifiable information 

Miele will only collect personally identifiable information, such as your name, address, email address, telephone number or fax number, for the purpose for which you provided the data (e.g. to process requests for information or brochures and to process orders).

This data is used to provide information and services which are tailored to your requirements and to continually improve the quality of our offering. Your personally identifiable data will only be used within the Miele group and by business partners who are commissioned by us to fulfil your request. Miele will exercise utmost diligence to protect your personal data.

Thus, personally identifiable information which is collected while you browse our websites will always comply in full with the legislation which applies in the country in which the website is administered.

2. Security

Miele guarantees to safeguard your personally identifiable information against loss, damage, corruption, manipulation, unauthorised access and unauthorised disclosure. 

3. Hyperlinks to other websites 

Cross-references (so called hyperlinks) on Miele websites may connect to Internet sites run by other companies. Miele cannot and does not accept any responsibility whatsoever for the content of such sites or their data security policies.

4. Data security issue 

If you have any questions regarding Miele's Data Security please do not hesitate to contact our webmaster at 

5. Disclaimer
Every effort has been made to ensure that the information given is correct. However, due to continuous product improvement, Miele reserves the right to make changes to products and technical data without prior notice.

6. Copyright

The copyright in all text and images on this site belongs to Miele Ireland Ltd or its licensors. You may view, download and print for your own reference only and for circulation strictly within your own organisation, but may not modify or make any further use of or copy to any other person, or make any commercial use of whatsoever, without Miele's specific written permission.

Miele Service Certificate

 Duration and start of cover by the Miele Service Certificate

  • Miele Ireland grants a 2 year guarantee from the date of purchase of the unit. With the Miele Service Certificate, Miele Ireland covers the cost of repairs for a further 8 years immediately after the guarantee period. The validity period is shown on the front of the certificate. (Repair of the machine or the provision of spare parts does not extend the period of the contract).
  • Depending on the order placement the certificate will either be provided by the technician on site, email or mail.



  • The machine has been purchased from an authorised specialist retailer or directly from Miele in an EU country, Switzerland or Norway.
  • At time of purchase of the Miele Service Certificate residence and location of the unit are within Ireland. •The certificate is only valid for one specific Miele machine in each case and is non-transferable.
  • If the ownership of the machine changes or if the owner moves to a different address, Miele must be informed so that the certificate remains valid.
  • The certificate must be registered and taken out within a 28 day period after purchase.
  • The services within the framework of the certificate will only be provided within the EU, Switzerland and Norway.
  • If requested, the purchase receipt and the certificate, which must show the name and address of the customer, are to be shown to the service technician.
  • A unit with certificate is for non-commercial use only.


Cover and range of the Miele Service Certificate

  • Machine defects will be remedied free of charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call out charges, labour and spare parts will be assumed by Miele Ireland. Exchange parts or appliances become the property of Miele Ireland.
  • Services within the framework of the certificate may only be service agents authorised by Miele Ireland.
  • If the machine is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new machine. Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the certificate becomes invalid. If the machine is replaced, the remaining period of cover provided by the certificate is transferred to the new unit.
  • The Miele Service Certificate does not cover any further claims for damage against Miele Ireland, except in cases resulting from gross or wilful negligence on the part of the technical service agent commissioned by Miele Ireland.
  • The provision of consumables and accessories is not covered by this agreement.


Limitations of the Miele Service Certificate

The Miele Service Certificate will not cover costs for repairs where a fault is due to the following:

  • Improper installation, e.g non -compliance with relevant safety regulations and written operating and installation instructions.
  • Improper use and operation, such as the use of unsuitable detergents or chemicals.
  • A machine purchased in another EU member state, Switzerland or Norway may not be suitable for use or may be subject to restrictions on use on account of different technical specifications.
  • External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena.
  • Repairs or modifications not performed by service agents trained and authorised by Miele.
  • Failure to use genuine Miele spare parts or accessories authorised by Miele.
  • Glass breakage and defective bulbs.
  • Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.
  • Failure to perform cleaning and care work in compliance with the operating instructions.


Data protection

Personal data will only be used for the purpose of fulfilling commitments regarding the contract and in full compliance with data protection legislation.


Right of withdrawal

This contract can be revoked in writing (e.g letter, fax. Email) within 2 weeks, without stating reasons. The period commences with receipt of this notification at the earliest. The submission date is sufficient to comply with the deadline. The notice of cancellation must be addressed to:

Miele Ireland
Customer Care Dept.
2024 Bianconi Avenue
Citywest Business Campus
Dublin 24


This website uses Google Analytics. This Google web analysis service is used to evaluate website traffic. This involves compiling reports on your website activities on behalf of Miele to allow Miele to improve its internet content to more accurately meet your needs.

This is only performed in an anonymised manner thanks to IP masking which only uses a portion of the IP address. It is therefore impossible to make deductions about the online behaviour of identifiable persons. The data collected is only evaluated for statistical purposes and in anonymised form. Google will not use your abridged IP address in connection with any other Google data. Approval for web tracking analysis can be revoked at any time in future. An extension for your browser can be downloaded and installed from the Google website (