As the situation regarding COVID-19 develops, we would like to tell you about the steps we’re taking to ensure the safety of our customers, employees, trade partners and suppliers and help prevent the spread of the virus.
We take our role in the community seriously and are following the guidance issued by the government and HSE, and adjusting our policies and procedures in line with latest advice:
As a result of the current Covid-19 emergency, we are prioritising the most critical product categories - Washing Machines, Refrigeration, Ovens & Hobs.
In accordance with Government Guidelines, we are prioritising the most critical product categories - Washing Machines not working, Refrigeration, Ovens & Hobs.
As a duty of care to our customers and technicians, if anybody in a customer’s property is self-isolating as a result of Coronavirus we will be unable to visit you until the isolation period is over. This is to protect our technicians and to prevent the spread of the virus to other customers. Anyone calling our Contact Centre to book a service visit will be asked whether they (or anyone they have been in contact with) has Coronavirus symptoms or a positive test result ahead of each booking.
For service visits that can go ahead, our technicians are carrying hand sanitiser and will thoroughly wash their hands at the start and end of each visit. Before arriving at your home, the technician will call you to ensure you are still comfortable with the visit going ahead. The technician will also discuss the following requirements with you to ensure the visit can go ahead safely:
- They need to use the external door nearest to the appliance
- They must be able to wash their hands before and after carrying out the repair
- They will ask you to stay a safe distance away of at least 2-3 metres, or ideally in another room whilst the repair takes place
- They won't ask you for a signature once the visit is completed to avoid contact
- If, at any point our technician believes that entering your home could be a risk to you, them or other customers, the visit will be aborted and rescheduled.
Customer Support Office
We would like to reassure all our customers that we are here to support you with all your sales and service queries. Our Customer Service agents are available from 9am-5pm Monday to Friday to assist with all your queries.
Or alternatively you can contact us by email: email@example.com.
Don’t forget we have trouble shooting advice available Here as well as “How to” videos on our YouTube channel Here.
Our delivery service remains fully operational, except in cases of self-isolation. All drivers have been provided with hand sanitisers, gloves and extra provisions. The day before your scheduled delivery, you will receive a call asking you to confirm if you are currently self-isolating. If anybody in your property is self-isolating you can either choose to have a delivery to your doorstep, or reschedule for a future date.
DPD & DHL are our chosen logistic providers for smaller packages. Please refer here for DPD and here for DHL, for their latest updates on deliveries.
Our Citywest Experience Centre is currently closed to external visitors, however it is possible to purchase accessories and consumables via our online shop.
If you would like help with any product advice or to place an order, our trade sales line is open Monday to Friday from 8.45am to 5pm, Tel: 01 4499266.
Our events programme is suspended until further notice. If you are already booked on to a course and wish to change dates you can do so free of charge by emailing us. Email: firstname.lastname@example.org