90 day money back guarantee Triflex

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120 day money back guarantee

Please fill in the form below.


Model Number*

Serial Number*

Date of Purchase*

Retailer Name*

Your Details


First Name*







Please upload the invoice of your appliance (proof of purchase)

max: 3 MB

Data protection notice: Miele protects your personal information and will only use it for purposes to which you have expressly consented. Please click here to find out more about data protection at Miele.

Miele Customer Care & After-Sales Service

2024 Bianconi Avenue

Citywest Business Campus

Dublin 24


Or E-Mail: info@miele.ie

*mandatory information


Terms & Conditions

Terms & Conditions

120 Day Money Back Guarantee Promotion - From 01.08.2021 to 30.09.2021

This promotion is only available through Miele retailers in Republic of Ireland & Northern Ireland  Purchases made in other retailers – Curry’s, Argos,  in Northern Ireland and the Republic of Ireland are not included in this promotion.

The Promotion

The Promotion allows consumers in ROI and NI to use a Miele Triflex vacuum product in their own home for 120 days to determine if they would like to keep it.

The consumer has the right to return the Miele Triflex vacuum product to the Participating Retailer from whom the purchase was made within 120 days of purchase for any reason.

Offer not valid in conjunction with any other promotion from the Promoter

Redemption Process

To claim under the promotion, Participants must visit www.miele.ie, create or login to an existing Miele account and complete the claim form by uploading proof of purchase and providing the Promotion Product’s serial number, model code, purchase and delivery dates within 120 days of purchase.

Once the online refund process is completed, Miele Customer support will issue a unique reference number (“GRN Reference Number”) by email. If an email confirmation has not been received, the consumer can call customer service team at ROI: 00353 4610710 within seven (7) days of redemption request.

To claim under the offer, The consumer must then contact the Retailer from whom the Promotion Product was purchased and provide the GRN Reference Number within 14 days of receiving your reference number

The Retailer will then arrange for the collection of the Promotion Product and issue a full refund to the consumer based on their method of payment for the promotion product.

Maximum one (1) Redemption per Participant and per Promotion Product purchased.

Redemptions that are incomplete or damaged will be deemed invalid.

The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Redemptions including, without limitation, to require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a Participant.

The Promoter reserves the right at its absolute discretion to disqualify Redemptions, which it considers do not comply with these Terms and Conditions.

Redeeming the Offer does not affect the standard warranty period or any other statutory rights.

The Offer cannot be transferred to another user.


Privacy and Data Protection

The Promoter’s use of any personal information submitted by the consumer shall be limited to communications about the Offer and for managing Redemptions. The consumer hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: https://www.miele.ie/domestic/data-protection-46.htm .The consumer may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.

Other than as set out in these Terms and Conditions or for the purposes of operating the Offer, the details and information provided by the Participant when making a Redemption will not be used for any other purpose, nor shall they be passed to any third party.



       16.   The Promoter shall not be liable for any interruption to the Offer whether due to force majeure or  other factors beyond the Promoter’s control.

17.    The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Offer.

18.    The Promoter will not be responsible or liable for: (a) any failure to receive Redemptions or Claims   

due to transmission failures or other conditions beyond its reasonable control; (b) any late, lost,  misrouted, or damaged Redemptions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Offer.

19.        By participating in this Offer, Participants agree, to the maximum extent permitted by applicable                  

              laws, to release and hold the Promoter harmless from any and all liability whatsoever for any  

              injuries, losses or damages of any kind arising from participation in or in connection with the Offer.

              This limitation of liability shall not apply to liability arising from fraud (including fraudulent

               misrepresentation), death or personal injury caused as a result of Promoter’s negligence.

       20.   The Promotion is governed by EU law.


Eligible Products

1. Triflex HX1 - SMUL0, Lotus White

2. Triflex HX1 - SMUL0, Graphite Grey

3. Triflex HX1 - SMUL0, Ruby Red

4. Triflex HX1 Cat & Dog - SMML0, Obsidian Black

5. Triflex HX1 Pro - SMML0, Infinity Pearl Grey

6. Triflex HX1 Power - SMUL5, Cashmere Grey