Duration and start of cover by the Miele Service Certiﬁcate.
Miele Ireland grants a 2 year guarantee from the date of purchase of the unit. With the Miele Service Certificate, Miele Ireland covers the cost of repairs for a further 3 years immediately after the guarantee period. The validity period is shown on the front of the certificate. (Repair of the machine or the provision of spare parts does not extend the period of the contract).
Depending on the order placement the certificate will either be provided by email or mail.
The machine has been purchased from an *authorised specialist retailer* or directly from Miele Ireland.
At time of purchase of the Miele Service Certificate residence and location of the unit are within Republic of Ireland and Northern Ireland only.
The certificate is only valid on selected Miele laundry machines in each case and is non-transferable.
If the ownership of the machine changes or if the owner moves to a different address, Miele must be informed so that the certificate remains valid.
The certificate must be registered and taken out within a 28 day period after purchase.
If requested, the purchase receipt and the certificate, which must show the name and address of the customer, are to be shown to the service technician.
A unit with certificate is for non-commercial use only.
*THIS PROMOTION IS NOT VALID IN THE FOLLOWING RETAILERS*
Amazon ROI and NI
Argos ROI and NI
Currys PC World ROI and NI
Debenhams ROI and NI
Cover & range of the Miele Service Certiﬁcate
Machine defects will be remedied free of charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call out charges, labour and spare parts will be assumed by Miele Ireland. Exchange parts or appliances become the property of Miele Ireland.
Services within the framework of the certificate may only be service agents authorised by Miele Ireland.
If the machine is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new machine. Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the certificate becomes invalid. If the machine is replaced, the remaining period of cover provided by the certificate is transferred to the new unit.
The Miele Service Certificate does not cover any further claims for damage against Miele Ireland, except in cases resulting from gross or wilful negligence on the part of the technical service agent commissioned by Miele Ireland.
The provision of consumables and accessories is not covered by this agreement.
1. We will not bear costs for repairs where appliance breakdown is due to the following:
a. non-compliance with safety regulations and warnings given in the operating instructions
b. faults caused by the user through operating errors or lack of care and maintenance.
c. non-domestic, inappropriate and/or commercial use.
d. use that extends 10,000 hours
e. intentional or accidental damage by the owner or third parties.
f. incorrect installation
g. faulty repairs or repairs carried out by parties other than us or an authorised agent of ours.
h. external influences (e.g weather, transit damage)
i. replacement parts subject to wear and tear (e.g filters)., or parts which should be maintained and cleaned by you as indicated in the operating instructions (e.g filters, washing machine door seals)
j. glass breakage and defective light bulbs
k. visual blemishes such as marks and dents
l. use of non approved spare parts and accessories, care products, or spare parts.
m. damage to accessories
2. we will only bear repair costs carried out by our network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which we are responsible according to the Miele Service Certificate Terms & Conditions, you will be invoiced with callout charges and labour costs of 60 minutes in accordance with our current standard rates.